Privacy Policy

Privacy Policy – Velisca Glow

This Privacy Policy explains how Veliz Glow (“we,” “our,” “store,” or “site”) collects, uses, and shares your personal information when you access or make purchases on www.veliscaglow.com (the “Site”), use our services, or communicate with us in any manner related to the Site (collectively, the “Services”). When we mention “you” or “your,” we are referring to any user of the Services, whether as a customer, visitor, or any other individual whose information we process as described in this Policy.

Please read this Privacy Policy carefully before using our Services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this Site, and the “Last Updated” date will be revised accordingly. Additional notifications may be provided as required by applicable law.

Collection and Use of Personal Information

To provide our Services, we collect personal information from various sources, depending on how you interact with us. Over the past 12 months, we have collected the following categories of personal data for the purposes described below.

In addition to the specific uses detailed below, we may use your information to:

  • Communicate with you.

  • Provide, maintain, and improve our Services.

  • Comply with legal obligations.

  • Enforce our terms of service.

  • Protect the rights of Veliz Glow, our users, and third parties.

Information You Provide Directly

When using our Services, you may provide us with information such as:

  • Name, address, phone number, and email address.

  • Order details, including billing and shipping addresses, payment confirmations, etc.

  • Account information, such as login credentials, passwords, and security questions.

  • Details shared during interactions with our customer support team.

Certain functionalities may require you to provide this information. If you choose not to, it may limit your access to parts of our Services.

Information About Your Use of the Site

We automatically collect information about your interaction with our Site (“Usage Data”), including IP address, browser type, device information, and how you navigate and interact with the Site. We use cookies, pixels, and similar technologies for this purpose.

Information from Third Parties

We may receive information about you from partners and service providers, such as:

  • Technology platforms (e.g., Shopify).

  • Payment processors (bank details, card information, billing address).

  • Analytics and advertising tools.

We handle such information in accordance with this Privacy Policy.

How We Use Your Information

  • Order Fulfillment and Services: To manage your account, process payments, handle shipping, and facilitate exchanges or returns.

  • Marketing and Advertising: We may send promotional communications via email, SMS, or postal mail and personalize ads. For residents of the EEA, processing is based on legitimate interests (Art. 6(1)(f) GDPR).

  • Security and Fraud Prevention: We monitor and investigate suspicious or unlawful activities to protect our users and the Site.

  • Service Improvement and Customer Support: We use your information to respond to inquiries and enhance your experience.

Cookies

We use cookies to enhance site navigation, analyze usage, and personalize content and ads. You can configure your browser to refuse cookies, though this may affect certain functionalities. We also respect Global Privacy Control (GPC) signals for automated opt-out requests concerning data sharing.

Sharing of Personal Information

In certain situations, we may share your information with:

  • Third-party service providers (e.g., payment processing, logistics, customer support).

  • Business and marketing partners.

  • When you provide consent or request us to do so.

  • Within our corporate group for operational purposes.

  • In connection with business transactions (e.g., mergers), legal obligations, or to protect our rights and those of others.

In the past 12 months, we have shared the following categories of data:

  • Identifiers (name, email, phone number).

  • Commercial information (purchase history).

  • Internet or other electronic activity data (usage and geolocation).

We do not use sensitive personal information to infer characteristics about you without your explicit consent.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies.

Children's Data

We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

Data Security and Retention

We implement security measures to protect your personal information; however, no system is 100% secure. We advise against sending sensitive information through unsecured channels.

We retain your personal data as long as necessary to fulfill contractual and legal obligations, resolve disputes, or as otherwise permitted by law.

Your Rights

Depending on your place of residence, you may have the right to:

  • Access or know what personal data we hold about you.

  • Request deletion or correction of your data.

  • Receive a copy of your data (data portability).

  • Opt-out of data sales/sharing or targeted advertising.

  • Restrict or object to the processing of your data.

  • Withdraw consent.

  • Appeal if a request is denied.

You can exercise these rights by contacting us at info@veliscaglow.com. We will not discriminate against you for exercising your privacy rights. We may request additional information to verify your identity before processing your request.

Complaints

If you have concerns or complaints regarding how we handle your data, please contact us at info@veliscaglow.com. If you are not satisfied with our response, you have the right to file a complaint with your local data protection authority.

International Users

If you are accessing our Site from outside of our operating country, your data may be transferred to, processed, and stored in other countries. We implement appropriate legal mechanisms to safeguard these international data transfers as required by applicable law.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at

info@veliscaglow.com.